Alternative Dispute Resolution ADR FAQ - Frequently Asked Questions:

What Is Difference Between A Disagreement; Complaint; Dispute And A Conflict

Part of the education processes is determining what you havebefore trying to resolve it.

Is there a hierarchy in the formation of a disagreement? Maybe. One thing is sure; most everything starts with a thought in one’s mind. This thought comes about in the form of an irritation or nuisance.

Nuisance: Interference with one’s personal enjoyment and with a person's use and enjoyment of his/her property. An act which causes inconvenience, discomfort, or harm (unintentional or intentional) that is persistent or likely to re-occur. Annoyance, an unvoiced inequity or hidden fear is sometimes referred to as nuisances as they occur within us without the other party being aware of the situation or our feelings.

Complaint: A nuisance that has been made known to another person. A complaint generally takes on a positional viewpoint where a desired outcome is perceived.

Problem: An obstacle which makes it difficult to achieve a desired goal, objective or purpose. A problem is the unplanned or unexpected incongruity that exists between the actual ‘reality’ and a predefined standard or expectation. It generally starts as an internal divergence within an individual’s mind, such as a struggle to make a decision, take an action, or overcome a feeling.

Dispute: Disputes are generally ‘opinion-based’ over which parties take sides and actively disagree, argue, or debate. Disputes are short-term disagreements that are relatively easy to resolve. Disputes involve interests that are negotiable. It is possible to find a solution that at least partially meets the interests and needs of both parties.

Conflict: Conflict is an ‘issue’ clash between two opposing groups or individuals. Conflicts are long-term problems and disputes that usually involve non-negotiable issues. Conflict issues generally involve fundamental human psychological needs for identity, security, and recognition. Conflicts are characterized as disagreements between parties of which only one possible outcome would be acceptable. Usually this outcome is non-negotiable, not easily defined and not majority held. And, in a circuitous way facilitates a convergence of community within each group or individuals that precipitates a higher meaning than the conflict itself.

What Is Difference Between A Disagreement; Complaint; Dispute And A Conflict


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